Even with a fully managed door-to-door service, having your own documentation in order — and understanding what’s being submitted on your behalf — helps avoid confusion if something needs clarifying at customs.
Core Documents Usually Required
- Commercial invoice, matching the actual value and description of the goods
- Packing list, detailing quantity, weight, and packaging per carton or container
- Bill of Lading (sea) or Air Waybill (air)
- Certificate of Origin, where relevant to duty treatment
- Import Registration Certificate (IRC) and BIN of the importing business
Why Small Mismatches Cause Big Delays
Customs holds often trace back to a small inconsistency — an invoice value that doesn’t match the declared value, or a packing list that doesn’t reconcile with the physical count. These are usually simple to avoid by having the supplier and your logistics partner double-check documents before shipment, not after.
What a Door-to-Door Provider Handles
A good door-to-door service prepares and submits this documentation as part of the process, but it’s still worth reviewing what’s being filed under your business name — you’re ultimately the importer of record.
Get in touch if you’d like us to review your documentation before your next shipment ships.

