When an order goes well, nobody reads the dispute-resolution clause. When it goes badly, it is the only clause that matters. A supplier ships the wrong specification, the goods fail in use, or the money has been paid and the shipment never leaves the factory. At that moment the importer asks the same question: where, and under whose rules, do I argue this? If the contract does not answer, the answer is expensive, slow and uncertain. This article is about writing that clause before there is a dispute, and about being realistic on what it can and cannot achieve. It is general information and not legal advice; for a contract of real value, have a qualified lawyer review the wording.

Why a proforma invoice alone is not enough
Many small orders from China are run on a proforma invoice and a WeChat conversation. That can work for a trial order, and our article on the proforma invoice as order confirmation explains what it does cover. But a proforma is usually thin on the very topics that lead to disputes: what counts as a defect, who bears the risk in transit, what happens if delivery is late, and how a disagreement is to be resolved.
Once the order is large enough that losing it would hurt, a proper purchase contract or at least a written set of terms attached to the proforma is worth the effort. The contract does not need to be long. It needs to be specific.
The choices inside a dispute clause
A dispute-resolution clause has to settle four things. Getting each one wrong can render the clause useless.
- Governing law. Which country’s law interprets the contract? Suppliers will often propose Chinese law; importers may prefer their own. A neutral law is sometimes agreed. Each choice has consequences for how predictable the outcome is, and it is worth asking a lawyer which suits your case.
- Forum: court or arbitration. Litigating in a foreign court means dealing with a foreign procedure, language and lawyers. Arbitration is a private process where the parties choose the rules and the tribunal, and it is common in international trade.
- Seat and institution. If arbitration, the clause should name an institution and a seat (the legal home of the arbitration). Well-known choices for China trade include the China International Economic and Trade Arbitration Commission (CIETAC), and neutral centres in Hong Kong or Singapore. Which is best depends on the parties and the value; we do not recommend one for every case.
- Language and number of arbitrators. A clause that does not say what language the proceedings are in invites an argument at the worst moment. The number of arbitrators affects cost, so proportionality matters.
Why an enforceable award matters more than a favourable one
Winning is not the same as being paid. A judgment or award is only useful if it can be enforced against the party who owes money, which usually means where that party has assets. For a Chinese supplier, that is normally in China. Court judgments between countries are often difficult to enforce without a treaty, which is one reason arbitration is popular: awards from a tribunal can be enforced in many countries under the New York Convention. Both China and Bangladesh are understood to be parties to that convention, but the practical details of enforcement, and any local conditions, should be confirmed with a lawyer before you rely on them.
This is also why a clause naming a distant, unfamiliar court can be a trap. It may be technically valid and still practically useless if you cannot afford to pursue it. Match the forum to the size of the transaction. A small order rarely justifies international arbitration; for those, prevention and payment structure do more work than the clause does.
Prevention is cheaper than any clause
The best protection against a dispute is not letting the money get ahead of the goods. That means staged payments tied to milestones, third-party inspection before the balance is paid, and, for larger orders, payment methods that give a degree of security. Our guides to deposit versus full payment, escrow and trade assurance and letters of credit explain the trade-offs. Verifying who you are contracting with matters too: see verifying a supplier’s business licence and export rights and foreign trade agents.
A contract is only as good as the identity of the party that signed it. If the contract names a trading company but the factory is a separate entity, decide whom you can chase. If the signing entity has no assets, an award against it is a piece of paper. Insist that the contracting party be the entity that will be paid, and that the name on the contract match the name on the bank account, as described in verifying the supplier’s bank account name.
Clauses that reduce disputes before they start
Some parts of a contract are less about how to fight and more about avoiding the fight. A written specification with tolerances, referenced in the contract. A quality standard and inspection method, including the acceptance rules covered in AQL explained. A definition of the delivery term, with the Incoterms rule named and the version stated. A clear delivery date with a stated remedy for lateness. A provision for what happens in a force majeure event; see force majeure clauses. And ownership of moulds and tooling, if you have paid for them: mould and tooling ownership is a frequent source of argument.
For designs and confidential information, a separate agreement is usual; our article on NNN agreements explains what protects a product design before you share it.
What to do when a dispute starts anyway
Begin with the documents. Collect the contract, the correspondence, the inspection report, photographs and the payment records into one file. Send a clear written notice to the supplier, referring to the relevant clause and stating what you want. Many disputes settle at this stage, particularly if the supplier values the relationship. Keep the tone factual; a message that reads as a threat can harden positions.
If negotiation fails, check the contract’s timing requirements. Some clauses require notice of a claim within a fixed period after arrival, and missing the window can end the claim. Then decide whether formal proceedings make sense economically. For a small claim, the cost of a formal process may exceed the amount in dispute, and a negotiated discount, a replacement shipment or a credit against a later order is often the sensible outcome. Our article on the refund process in a supplier dispute covers the practical steps.
A worked example: the wrong specification
Consider an importer who orders a machine from a Chinese factory under a proforma invoice that says only stainless steel, 220V. The machine arrives with a lower grade of steel and a different plug fitting. The importer complains; the supplier answers that the proforma never specified a grade, and that the customer approved the photograph. The importer has paid the balance and has no inspection report.
Every step of that story could have been different. A specification sheet attached to the contract would have named the grade. An inspection before the balance was paid would have found the difference while the goods were still at the factory and the leverage was with the buyer. A clause selecting a forum would have told both sides where to take the disagreement. None of these steps guarantees a good outcome, but together they turn an argument about what was meant into a check against what was written. Our guide to writing a product specification sheet is the natural companion to the contract.
A dispute clause will not stop a bad supplier, but it decides whether a bad outcome is a manageable cost or an unrecoverable loss. We do not give legal advice, so for large contracts, ask a lawyer to review the final wording. If you would like this handled for you, see our services, China sourcing and buying agent option, browse the shop, or contact us and ask for a quote built around your needs.
